for volunteers and admins
Is this email really from SignUpChurch?
Scammers imitate whatever people already trust, and a volunteer reminder is easy to copy. Here's how to check in ten seconds, and what a real email from us will and won't do.
The short answer: A real SignUpChurch email comes from an @signupchurch.com address (product news for admins from news.signupchurch.com), every link in it goes to signupchurch.com, and it never asks you for a password, a payment, or a phone call. Volunteers only ever get emails about their own sign-ups.
The ten-second check
- Look at the sender. It ends in @signupchurch.com (or @news.signupchurch.com for admin product updates). Look at the actual address, not the display name — any name can be typed into the “from” line.
- Hover the links. Every one goes to signupchurch.com. We don't disguise links in sign-up emails behind tracking addresses.
- Ask what it wants. Ours want nothing from you beyond a click to a signupchurch.com page — to see your sign-up, change it, cancel it, or claim a waitlist spot.
Still unsure? Don't click. Go to the sheet's page the way you first found it, or ask the church. Nothing in our emails is urgent enough to risk a bad link.
What a real email looks like
Volunteers receive only a short list of subjects, all about a sign-up you made:
- You're signed up: … / You're on the list: … — the confirmation, with a calendar invite and a change-or-cancel link.
- A reminder a couple of days before, with the same details.
- Someone's riding with you: … — if you offered seats in a carpool and someone claimed one.
- A spot opened up: … — a waitlist offer, with a 24-hour window to claim it.
- Your spot was updated: … / Your sign-up was removed: … — when the church moves or removes you.
- You're on the waitlist: … — the receipt when you join a full slot's waitlist.
- Canceled: … — your receipt when you cancel, and an invitation or “spots still open” email when your church chooses to send one.
The only attachment we ever send is a calendar file (.ics) on confirmations and reminders. No PDFs, no invoices, no “documents to review.”
What we never do
- Ask for a password. Volunteers have none. Admins get a reset link only when they request one.
- Ask for money. No payments, no card updates, no gift cards, no “processing fees.”
- Ask you to call a number or reply with personal details.
- Send marketing to volunteers. Product news goes only to church admins who opted in, from the news subdomain, with an unsubscribe link in every one.
- Threaten to cancel your sign-up unless you act. A sign-up stays until you or the church change it.
For church admins
The same rules apply to the emails you get: sign-up notices, roundups, the Monday summary, billing receipts, and password resets all come from @signupchurch.com; product updates from @news.signupchurch.com. Billing changes happen in the Stripe portal linked from your dashboard — never from a link in an unexpected email. When in doubt, log in at signupchurch.com directly and look at your dashboard.
Common questions
- Which addresses does SignUpChurch send from?
- Emails about your sign-ups — confirmations, reminders, waitlist offers, invitations from your church — come from an @signupchurch.com address. Product news for church admins comes from updates@news.signupchurch.com, and volunteers never get that. Anything from another domain claiming to be us isn't.
- Where do the links in your emails go?
- Straight to signupchurch.com — we don't route links in sign-up emails through tracking services, so what you see when you hover is where you'll land. A link that goes anywhere else is a reason to stop.
- Will you ever ask me for a password?
- Never. Volunteers don't have accounts or passwords on SignUpChurch. Church admins do, and we only ever email them a reset link they asked for — we never ask anyone to send us a password.
- Will you ever ask me to pay for something?
- No. SignUpChurch doesn't take payments from volunteers, and we never email invoices, receipts, or payment requests to volunteers. An email asking you to pay a fee, update a card, or buy gift cards “for the church” is a scam, whoever it claims to come from.
- I got an invitation from my church. Is that real?
- Churches can send two kinds of email through SignUpChurch: a personal invitation to a new sheet, and a once-per-sheet “spots still open” note. Both come from an @signupchurch.com address, name the church, link to a signupchurch.com page, and end with a one-click “Stop these emails” link. If the church isn't one you've signed up with before, it isn't from us.
- I think I got a fake. What should I do?
- Don't click anything in it. Forward it to support@signupchurch.com so we can look, then delete it. If you've already clicked and entered anything, change that password wherever else you use it.
Got one you're not sure about? Forward it to support@signupchurch.com or contact support and we'll tell you.
Next up: Who can see your sign-up details →